(541)245-5527

Stop looking for tech.
Start looking for solutions.

Our Mission is Your Greatness.

There are four scientifically proven differences between a good company and a great one. At Lifeline we invest a tremendous amount of energy and resources to ensure that our clients are becoming the greatest companies they can be.

We’re Your Backup.

As a business owner or manager, your focus should always be on improving consistency, efficiency, and quality to better serve your customers. But realistically, you can’t focus on these things undistracted without a partner backing you up, maintaining the processes that you put in place and always looking for ways to make them better. That’s what we do.

Enjoy More Downtime

More uptime in the office means more downtime outside the office.

Scale Your Business

Enjoy the agility of a small business with the security of a global corporation.

Maximize Profitability

We partner with you to identify obstacles to profitability before they arise.

Who We Are, What We Do, How We Help

Lifeline is the only Complete Solutions Provider (CSP) in Southern Oregon, offering reliable and cost-effective solutions that drive results year after year. We apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and satisfaction while increasing profitability. Our priority is ensuring that you never have to spend time thinking about the technology in your business. We’re not talking about data storage and disaster recovery here (though of course, we do that too). When we talk about “backing you up”, we are talking about supporting you in making your vision for your business a reality. Our goal is to provide you with a strategic approach to technology, a fresh view on tech as a measurable investment to push your company forward.
Your success is our success!

Our Core Values

We believe in living our Core Values by incorporating them into everything we do: Communicate, Align Expectations, Exceed Expectations, Leave IT better than you found IT.

Vision

We Provide World Class Results.

Mission

We empower our clients using a proven framework to achieve competitive advantages in their industry.

A Complete Solution Provider

We apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and increase profitability. Lifeline is the only Complete Solutions Provider (CSP) in Southern Oregon, offering solutions that drive results.

What We Do

Results-Driven Network Management
100%
Technology Consulting
100%
Business Strategy
100%
Driving Business Growth
100%

Our Goals Are Aligned

Your business revolves around your customers, and your work should, too. Our top priority is ensuring that you never have to spend time thinking about technology.

A staff focused on customer service does not have time to navigate inefficient processes or deal with technical errors. We take the frustration out of your employees’ lives by actively maintaining the tools they depend on, eliminating interruptions from their workflow.

We’re not talking about data storage and disaster recovery here (though of course, we do that too). When we talk about backing you up, we’re talking about supporting you in making your vision for your business a reality.

What Our Clients Say

Work Process

The first conversation you ever have with a strategic business partner should not be about technology. It should be about your business, vision, workflow, and the opportunities that exist to help you grow.

STEP 1

Let's learn about each other.

The First Date

Like any good first date, there will be questions. We want to learn about your vision, needs, and workflow. You’ll definitely want to learn about our bold philosophy on the relationship between business and technology.

And like any good first date, you’ll come away excited to meet again.

STEP 2

We focus on outcome, and nothing more.

We Address Your Needs

It’s time to have a real discussion about Lifeline’s process, how we help companies grow and scale, and the results that we consistently deliver – regardless of the technology you’re using.

This is the part of the process where we stop simply talking about all the things we do, and we start doing them.

STEP 3

We've got your back at all times.

You Are Free to Grow

Organizations partner with Lifeline so that they can be understood and set free to focus on the main profit drivers of their business.

This is why we treat your team, needs, and business objectives with the same level of familiarity as we treat our own. Now you’re free to grow.

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What Our Clients Say

“In today’s changing world of technology, and with so many hostile individuals trying to damage your business for their own gain, it is important to have a company that does what it says it will do and be there to back you up. I want to thank Micah and Rob and all the people at Lifeline who have went out of their way for us.”

“Before LifeLine we were paying an IT firm, and still spending 40 hours a week to stay on top of things. With Lifeline we don’t have to worry about IT anymore. I imagine they’ve saved us around $100,000+ a year.”

“Lifeline has proved to be a great partner; they take the time to listen and understand our business needs with collaboration and mutual respect.”

The Team

Micah Shanks

Micah is the Founder and CEO of Lifeline. A deep understanding of small to medium size business economics, growth challenges, and business processes is what drove him to start Lifeline.

Rob Hegeman

Rob has worked with owners and decision makers for over 20 years in a multitude of industries. He has helped accomplish their goals through business strategy and finding solutions to overcoming obstacles that are in the way.

Susan Harter

Susan is masterful at attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. She continually receives high praise from clients and vendors alike for her quick, friendly and knowledgeable responses.

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