Start looking for solutions.
Start looking for solutions.
Our Mission is Your Greatness.
There are four scientifically proven differences between a good company and a great one. At Lifeline we invest a tremendous amount of energy and resources to ensure that our clients are becoming the greatest companies they can be.
We’re Your Backup.
As a business owner or manager, your focus should always be on improving consistency, efficiency, and quality to better serve your customers. But realistically, you can’t focus on these things undistracted without a partner backing you up, maintaining the processes that you put in place and always looking for ways to make them better. That’s what we do.
Who We Are, What We Do, How We Help
Lifeline is the only Complete Solutions Provider (CSP) in Southern Oregon, offering reliable and cost-effective solutions that drive results year after year. We apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and satisfaction while increasing profitability. Our priority is ensuring that you never have to spend time thinking about the technology in your business. We’re not talking about data storage and disaster recovery here (though of course, we do that too). When we talk about “backing you up”, we are talking about supporting you in making your vision for your business a reality. Our goal is to provide you with a strategic approach to technology, a fresh view on tech as a measurable investment to push your company forward.
Your success is our success!
Our Core Values
We believe in living our Core Values by incorporating them into everything we do: Communicate, Align Expectations, Exceed Expectations, Leave IT better than you found IT.
Vision
We Provide World Class Results.
Mission
We empower our clients using a proven framework to achieve competitive advantages in their industry.
A Complete Solution Provider
We apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and increase profitability. Lifeline is the only Complete Solutions Provider (CSP) in Southern Oregon, offering solutions that drive results.
What We Do
Results-Driven Network Management
Technology Consulting
Business Strategy
Driving Business Growth
Our Goals Are Aligned
Your business revolves around your customers, and your work should, too. Our top priority is ensuring that you never have to spend time thinking about technology.
A staff focused on customer service does not have time to navigate inefficient processes or deal with technical errors. We take the frustration out of your employees’ lives by actively maintaining the tools they depend on, eliminating interruptions from their workflow.
We’re not talking about data storage and disaster recovery here (though of course, we do that too). When we talk about backing you up, we’re talking about supporting you in making your vision for your business a reality.
What Lifeline gives us is peace of mind, and if we didn’t have that, I couldn’t put a price on the stress. Lifeline started by figuring out my vision, and they have always worked around me to make it happen. I’ve yet to stump them.What Our Clients Say
Work Process
The first conversation you ever have with a strategic business partner should not be about technology. It should be about your business, vision, workflow, and the opportunities that exist to help you grow.
STEP 1
Let's learn about each other.
The First Date
Like any good first date, there will be questions. We want to learn about your vision, needs, and workflow. You’ll definitely want to learn about our bold philosophy on the relationship between business and technology.
And like any good first date, you’ll come away excited to meet again.
STEP 2
We focus on outcome, and nothing more.
We Address Your Needs
It’s time to have a real discussion about Lifeline’s process, how we help companies grow and scale, and the results that we consistently deliver – regardless of the technology you’re using.
This is the part of the process where we stop simply talking about all the things we do, and we start doing them.
STEP 3
We've got your back at all times.
What Our Clients Say
“In today’s changing world of technology, and with so many hostile individuals trying to damage your business for their own gain, it is important to have a company that does what it says it will do and be there to back you up. I want to thank Micah and Rob and all the people at Lifeline who have went out of their way for us.”
The Team
Micah Shanks
Micah is the Founder and CEO of Lifeline. A deep understanding of small to medium size business economics, growth challenges, and business processes is what drove him to start Lifeline.
Rob Hegeman
Rob has worked with owners and decision makers for over 20 years in a multitude of industries. He has helped accomplish their goals through business strategy and finding solutions to overcoming obstacles that are in the way.
Susan Harter
Susan is masterful at attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. She continually receives high praise from clients and vendors alike for her quick, friendly and knowledgeable responses.