Lifeline Computer Solutions knows that your communication system needs to be effective, dependable, and affordable. Lifeline offers 3CX, an award-winning Microsoft Windows-based IP phone system that runs on standard server infrastructure, eliminating the need for costly proprietary hardware.
Business Phone Systems
Easy Installation & Management
With 3CX, there is no need to worry about complex and laborious management and installation. It’s quick and easy to deploy, configure, and manage users. We have found that the 3CX system is the best VOIP phone on the market.
With the simple, user-friendly management console you can:
- Create, edit and delete extensions and DIDs
- Upgrade IP Phone firmware
- Reprovision & reboot IP phones remotely
- Perform updates to system and SIP trunks in a single click
- Perform server-side CRM integrations.
Deploy On-premise or in the Cloud: The Choice is Yours
With 3CX, the deployment of your PBX is straightforward and, most importantly, flexible. You get to choose where to run your phone system and keep complete control of your data; whether on-premise, hosted by 3CX, or in your own private cloud account.
Host with Lifeline
- Managed and monitored by 3CX for zero hassle
- Version upgrades and security patches are done automatically
- Includes 24/7 monitoring and daily backups
On-premise Deployment
- Dedicated 3CX Server
- 3CX supports virtualized or physical environments
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Voice traffic is encrypted via SRTP
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP
- Available automatic failover for full phone system redundancy
With a 3CX phone system for your business, your ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding, and maintaining your PBX.
- Decrease your Phone Bill by up to 80%
- Licensing is based on the number of simultaneous calls and not extensions
- Make free inter-office calls and branch calls
- Free calls to remote workers with the web client and iOS/Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Reduce travel expenses with integrated web conferencing
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.
- Use your extension from anywhere
- Benefit from free VoIP calls with your smartphone
- Save battery life with “PUSH” notifications
- Connect all apps simultaneously via SIP Forking
- Enjoy the most progressive Android & iOS VoIP apps in the UC market
- Benefit from integrated features such as status, web conferencing, instant messaging.
- Multifunctional web app with inclusive UC features
- Make calls straight from the browser or easily control calls on your IP phone or smartphone
- Answer to incoming customer queries from live chat, Facebook, and SMS from one interface
- Integrated WebRTC technology resulting in reduced bandwidth usage
- Integrated video conferencing at the click of a button
- Never miss a call with the browser extension for Chrome.
- Initiate IP Phone calls from your desktop with CTI mode
- Work remotely from anywhere
- Easily view the status of your colleagues
- Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
- Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
- Automatically obtain reports on customer and agent activities
- Schedule web conferences and launch ad-hoc meetings
- Includes Wallboard and Q-Manager view
- Allow customers to chat, call or meet with you directly from your website
- Completely free for you and your customers – no additional subscriptions or charges
- Incoming messages are easily managed from agents’ web clients
- Easily transfer chats to other team members
- Easy to configure in a few simple steps!
- Integrate your Facebook business page so all incoming messages are directed to the web client
- Allow multiple agents to answer customer queries without giving access to Facebook
- Message forwarding is assigned to specific extensions or queues
- Simple 3-step configuration completes integration in minutes!
- Send & receive text messages directly from the web client and smartphone apps
- Route incoming SMS to specific queues of multiple agents so no message goes unanswered
- Agents can keep their personal mobile numbers private
- Messages are delivered to the same chat interface as live chat and Facebook
- Video Conferencing free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with a single click
- Dial-in to meetings by phone
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
- Pre-upload PDFs before meetings
- Easy to use polling tool for feedback
Next Generation Call Center Features
With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
- Call Center Reporting – user activity, team queue, SLA, and more
- Queue Strategies and real-time statistics – round-robin, hunt by threes, and more
- Barge in, listen in, and whisper to agents’ calls
- CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk, and more
- 3CX CRM API to develop your own CRM integration
- Live Chat with your website visitors and offer real-time support
