Blog

Published October 7, 2022

Lifeline Achieves New Security Certification

We are pleased to announce that Lifeline Computer Solutions is now operating under a Statement on Standards for Attestation Engagements (SSAE) No. 19 Center for Internet Security (CIS) Controls certification. We are one of the first MSPs in the region to receive such a certification.

This is a big accomplishment for us as a company and this benefits all the clients we have the privilege of serving. Lifeline has raised the bar for other IT support companies in the region and we believe that any business should expect their IT support company to have this level of security controls in place, at a minimum. As Lifeline continues to mature in our IT security practices, we hope to see other businesses follow our lead. In the current landscape of Information Technology, continuous growth and evolvement will set apart who is qualified and who is not.

The CIS Controls and Benchmarks are global industry best practices endorsed by leading IT security vendors, governing bodies, laws, and regulations. MSPs, like us, use the CIS Controls to quickly establish protections on our business and service delivery systems providing highest payoff in our organization and for our clients, which safeguards access to our clients’ systems.

CIS Controls give Lifeline 20 foundational and advanced cybersecurity controls and actions to eliminate the most common attacks. SSAE-19 cybersecurity certification reports are the benchmark compliance report for MSPs and organizations impacted by cybersecurity compliance and regulations, including DFARS, HIPAA, PCI, and SOX.

Published October 7, 2022

Ryan Fields Jr. Promoted to Director of Information Security

Lifeline Computer Solutions has promoted Ryan Fields to the role of Director of Information Security, his primary duty within Lifeline is overseeing their Information Security program; a program that recently achieved the prestigious SSAE-19 (SOC2) cybersecurity certification for Managed Service Providers.

Outside the four walls of the office, Ryan educates organizations on the importance of cybersecurity; this entails a vast landscape that is ever changing. If your workplace is familiar with acronyms such as HIPAA, PCI DSS, ITAR, CMMC and others, you know the importance of risk management and compliance. Traditional Information Technology generally only covers a fraction of the security controls available that are required for many compliance frameworks. Most people are not aware that Information Technology and Information Security are completely different fields.

Ryan would love to get to know you and your organization. His combination of technical and soft skills allows him to break down highly technical information into an easily understandable format which allows the information to be easily understood and actionable for leadership teams.

How is your organization’s cybersecurity? Ryan would love the opportunity to talk. You can schedule an appointment with him directly on his calendar, by email at ryan@wearelifeline.com, or by phone at 541.494.2256

Published April 28, 2020

Leaving IT Better Than We Found IT

We are fortunate that we are able to continue to provide our services while maintaining government mandate and the safety of our staff and clients. Like many others, our staff is working from home. During this challenging time, we want to remind you that we are here for you and ready to help you succeed!

Here’s what we want you to know:

— We have seen a 2x increase in data breach attempts since the onset of COVID-19. Cybercriminal know a large percentage of people are shifting to a remote workforce, and they will leverage this. Please be on alert.
— We have a model that allows a distributed workforce. This is already in place, and actively in use. At this point, we don’t plan on any disruption of the services we provide your organization.
— We will continue to have our staff onsite at your organization as necessary, when the work cannot be done remotely.
— We will be utilizing technology like WebEx to conduct remote meetings that would have previously been done in person. We’re happy to help you do the same.
— We are here to help. If your need staff to work remotely, you need to make other operational adjustments, or have questions about business continuity, please use this link to send in a request on this subject, and we can discuss further.
— We consider you family. The health and well-being of your staff is just as important as the health and well-being of our own.
— We are here to ensure we do everything we can to help you and your staff during this time of rapid change.
— We are here to communicate with you as there are new developments.
— We will continue to closely monitor the situation through the experts at the WHO, CDC, etc.
— Need after-hours support? Give us a call! (541) 245-5527

We are all in this together. We are a community. We Are Lifeline.

Published April 25, 2020

Outside the Wall

Cybercriminals are taking advantage of the current situation so implementing strong security measures for those working at home is important!

If you or your employees are working remotely through the current crisis, then there are several security considerations that must be explored.

Enterprises must consider the consequences of working from home in terms of systems access, access to internal IT infrastructure, bandwidth costs and data repatriation.

What this means, basically, is that when your worker accesses your data and/or databases remotely, then the risk to that data grows.

While at normal times the risk is only between the server, internal network and end user machine, external working adds public internet, local networks and consumer-grade security systems to the risk mix.

Keep reading for some of the approaches to take to minimize these risks:
12 security tips for the ‘work from home’ enterprise by Jonny Evans

Published March 13, 2020

Accepting Donations for Children Affected by School Closures

We are all in this together. We are a community. With all the recent school closures, if you or anyone you know is concerned about their child not being able to eat breakfast or lunch, please email us or call the office at 541.245.5527. We will help. If you want to help, you may drop any donations of non-perishable food items by our office, we will donate 100% of these to anyone in need. We will also be communicating with local non-profits to identify families that need assistance. Our address is 131 N. Bartlett St, Medford, OR 97501. We are open 8a-5p M-F.

Published March 13, 2020

A Message from Our CEO on COVID-19

I would like to share some of the actions we at Lifeline are taking to help protect our employees and clients as the novel coronavirus (COVID-19) continues to spread throughout the world.

I wanted to keep you up to date with how we at Lifeline are prepared to help.

We consider you family. The health and well-being of your staff is just as important as the health and well-being of our own.
We have a model that allows a distributed workforce. This is already in place, and actively in use. At this point, we don’t plan on any disruption of the services we provide your organization.
We will continue to have our staff onsite at your organization as necessary, when the work cannot be done remotely. However, we will be stopping all proactive onsite visits effective 16Mar until further notice.
We will be utilizing technology like WebEx to conduct remote meetings that would have previously been done in person. We’re happy to help you do the same.
We have a network of CEO’s in the same industry that we have been in constant communication with regarding best practices and preparedness on this topic. We feel we are well positioned to respond to potential disruptive events, quickly and efficiently and we will continue to build this capacity.
We are here to ensure we do everything we can to help you and your staff during this time of rapid change…allowing your businesses to operate as close to normal as possible.
We are here to communicate with you as there are new developments.
We are here to help. If your need staff to work remotely, you need to make other operational adjustments, or have questions about business continuity, please use this link to send in a request on this subject, and we can discuss further.
We have seen a 2x increase in data breach attempts since the onset of COVID-19. Please remember Cybercriminals take advantage of people, and even more so in times like this. They know a large percentage of people are shifting to a remote workforce, and they will leverage this. Please be on alert.
We will continue to closely monitor the situation through the experts at the WHO, CDC, etc.

We are all in this together. We are a community. We Are Lifeline.

“It is how we embrace the uncertainty in our lives that leads to the greatest transformations of our souls” -Brandon A. Trean

Sincerely Yours,

Micah Shanks

CEO, Lifeline

Published September 28, 2019

Lifeline Computer Solutions Welcomes New Team Members

Lifeline Computer Solutions is excited to welcome new team members to our growing team!

Craig Steele is a Systems Engineer at Lifeline. Prior to joining the company, Craig
spent nearly a decade in the e-commerce industry working for Motorcycle Superstore
in Southern Oregon, leading an international team based out of Hangzhou China. He
was responsible for vendor/supplier relations, content and asset sourcing/creation,
Mandarin localizing/translation services, product merchandizing and inventory control,
front-end web development, UX/Design and GA/PPC. He currently holds certifications
for CompTIA’s A+, Network+ and Security+ and is excited to be a part of the LCS
engineering team.

Micah Olson is one of Lifeline’s System Support Technicians. He’s very ambitious
and is currently a dual-major student, pursuing degrees in Software Engineering and
Web Development. Micah was a Network Operator in the United States Air Force and
has experience in overcoming obstacles and leading teams towards accomplishing
goals.

David Atteberry is a Provisioning Specialist at Lifeline. He provides support to our
end users and ensures that our Systems Support Technicians have the equipment
they need for whatever work they’re doing. He also works on client workstation builds
as one of our on-site technicians. He was a glass delivery driver and is really enjoying
the different workflow that the IT industry gives him every day!

John Lemire is a Systems Engineer here at Lifeline. He has many different duties,
some of which include: managing infrastructure projects and network overhauls,
configuring and managing of Firewalls and Switches, communicating and coordinating
with clients, and more. He’s been in the IT industry for about five years and enjoys all
aspects of it. John is currently working on his Bachelor of Science in Computer
Science through Western Governors University.

Jake Cromwell came to Lifeline in 2019, as part of the Centralized Services team. He
is a former Marine, and when he enlisted in 2005, he became a Network Operator.
After his enlistment, he attended college and received a Bachelor of Science in
Mathematics and Computer Science. As a part of Centralized Services, Jake spends
his days automating procedures and making workflow more efficient, as well as
ensuring proper security measures are in place to keep information safe.

Published September 28, 2019

The Complete Solution Provider (CSP)

Lifeline is a key partner for companies looking to take charge of their growth and strategically harness technology to achieve greatness. We are the only Complete Solution Provider in Southern Oregon. It’s a concept we developed after Micah Shanks, our founder, recognized a pattern among business owners and managers. Phrases such as, “Technology is a necessary evil,” and “It’s the cost of doing business,” helped Micah realize that companies were missing tremendous opportunities due to a lack of strategic management over their business technology.

We provide our clients with a strategic approach to technology, and a fresh view on tech as a measurable investment rather than a sunk cost. Our purpose is to give businesses control of their technology expenses, and to turn those expenses into profit-driving resources to push the company forward.

But what does that mean exactly? Our consultants work constantly with your team from an “internal” perspective of your business, while simultaneously bringing your technology under one master strategy and managing all working pieces.

Where a “Managed Service Provider” (MSP) is removed from your business process and addresses problems as they arise, a CSP is involved in your business’ process and resolving issues before they ever see the help desk.

Ultimately, we apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and increase profitability. Our goals are aligned, and we’re your partner in driving results.

Work Process

The first conversation you ever have with a strategic business partner should not be about technology. It should be about your business, vision, workflow, and the opportunities that exist to help you grow.

STEP 1: Let’s learn about each other. We want to learn about your vision, needs, and workflow. You’ll definitely want to learn about our bold philosophy on the relationship between business and technology.

STEP 2: We focus on outcome, and nothing more. We want to address your needs. We’ll discuss how we help companies grow and scale, and the results that we consistently deliver – regardless of the technology you’re using.

STEP 3: We’ve got your back at all times and you are free to grow! Organizations partner with Lifeline so that they can be understood and set free to focus on the main profit drivers of their business. This is why we treat your team, needs, and business objectives with the same level of familiarity as we treat our own. We are Lifeline.

Published August 15, 2019

Open House Success!

Were you able to make it to our Open House on May 17 th? If so, thank you so much for coming!
We had drinks, appetizers, and provided tours of our new home. It was a lot of fun and we were
happy to see old friends and meet some new ones!

If you missed the memo, and the party, we moved! We needed a new place to accommodate
our growing business and staff. It’s been a busy couple of months for us and we’re pleased to
be settled into our new place. Our new address is:

131 N. Bartlett Street
Medford, OR

Thank you for your business and support!

Published August 8, 2019

Lunch and Learn with Axiom Infosec's Eric Rockwell

Did you know? 58% of malware attack victims are categorized as small businesses. Studies show that small businesses are now being specifically targeted over large businesses.

Leaving your business unprotected can have devastating effects:

2.5 Billion individual breaches were measured worldwide in 2018
42% of all companies that use Microsoft Office 365 have been breached
94% of companies that experience severe data loss do not recover
- 51% of these companies close within two years of the data loss
- 43% of these companies do not reopen again
- 70% of small firms go out of business within a year of a large data loss incident

Awareness is the first step towards protecting your business! We recently sponsored a “Lunch and Learn” featuring Axiom InfoSec’s Information Security expert Eric Rockwell, CISSP. We provided lunch while Eric addressed the technical aspects that business executives and managers can do today to improve their security and even get ahead by becoming compliant with national standards.

It was a successful event as guests learned about current cybersecurity trends, risks and best practices as it relates to small- to mid-size businesses and what questions they should be asking their IT team to ensure success.

Thank you to everyone who came to this event. To learn more and to take the next step in securing your business, please visit Axiom InfoSec’s website.

Published May 8, 2019

Lifeline Welcomes New Team Members!

We’re excited to welcome 5 new members to the Lifeline team! These skilled individuals are valuable additions to our growing family, so please take a moment to meet them!

Stevie Relling joined Lifeline as an Executive Assistant. She worked in the medical field for nine years as an administrative assistant. It was while working at Dermatology and Laser Associates that Stevie first interacted with Lifeline, as we provided IT services to the company. After many years in the medical field, she felt the need for a change and when she found out that we were hiring, she knew she wanted to work with us!

Collin Hayes works with us as a Systems Support Technician. He attended East Central College in Rolla, Missouri in 2015. He has previous experience as a Systems Support Specialist. He enjoys his work and the ability to help others while troubleshooting and solving problems that arise. He is looking forward to being able to expand his knowledge in Networking, Active Directory, and various other software and hardware related issues.

Marty Rush is in Business Development at Lifeline. He spent over ten years in the Information Technology field. He’s been the Head of Technical Support at InfoStructure, was a Systems Analyst at Ashland Fiber Network, and was owner and lead Technician for PureGeek. While he specializes in the IT field, his career has led him to customer service and then eventually to sales.

Ryan Fields Jr. has joined Lifeline as a Systems Analyst. He has many years of experience in the field, serving as IT Director at Path Church where he oversees all the technical infrastructure. He was a founder at Stepstraight Solutions where he designed and implemented technical solutions specific to the needs of each customer. Ryan received his Bachelor in Geography at Oregon State University, with an emphasis in Geographic Information Systems, in 1997.

Jason Dean has joined us as a Systems Support Technician. He has previous work experience as an IT support specialist, as well as experience in radiology, business analysis, project management, and administrative work. He Graduated from Bradford School in 2012. He was part of the Network Management Program and received his Associate in Specialized Business. He intends to continue his education as he pursues additional technical certificates to benefit his career.

Our team is constantly growing and we’re happy that these exceptional people are going to help us in our business goals! Welcome to Lifeline!

Published April 8, 2019

New Roles for Lifeline Team!

As you may have noticed, Lifeline has recently moved to a new home! With such a big change happening, we figured we’d do some rearranging in another area too. Shane Wittmers, Brandon Farey, and Ashle Palmerton have all been given new roles in the company, and we’re excited to share their new positions with you!

Shane is the Client Experience Officer at Lifeline and has been with the company since the beginning! His primary responsibility is to take care of Lifeline customers. His passion for our patron’s success drives him to ensure that Lifeline is always providing world class results for our clients. He makes sure that we are delivering quality service to our consumers in all areas of our operation and, above all, that our clients are happy. He aims to uphold the values of the company: Communicate, align expectations, exceed expectations, and leave IT better than you found IT. He’s the connection between client and company and is always making sure that communication channels are flowing, and that customers are consistently updated and satisfied. Should there be any gaps, Shane will help identify them and develop solutions.

Brandon is now the Chief Operating Officer at Lifeline. Brandon graduated the Aviation Logistics Tactical Information Systems School. He then joined the Marine Corps Air Station where he helped support over 3,000 users and 2,500 machines including hardware and software. He also has experience with the United States Navy as a government contractor and Asante Health Systems. Brandon has training in Net+, A+, Sec+, Active Directory, Electrical Power Systems and Marine Corps Leadership. He joined Lifeline as a Systems Support Technician and was promoted to I.T. Program Manager before taking his new position.

Ashle is now our Office Manager! She enhances Lifeline’s effectiveness by providing information management support. She is key in representing the company to clients and vendors while maintaining accounts payable/receivable, business travel agendas, and human resources.

The only thing that’s constant is change! As we settle into our new home, and they settle into their new roles, we’re eager to continue to provide our clients with the best service possible. We are Lifeline.

Published March 8, 2019

The Future of Lifeline

At Lifeline, we provide our clients with a strategic approach to technology, and a fresh view on tech as a measurable investment rather than a sunk cost. Our purpose is to give businesses control of their technology expenses, and to turn those expenses into profit-driving resources to push the company forward.

How do we do that? We apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and increase profitability. We are the only Complete Solutions Provider (CSP) in Southern Oregon, offering solutions that drive results. We offer network management, technology consulting, and business strategy, and more.

As the technological world evolves, so will we. While we strive to provide our customers with the tools and backup they need to maximize their technology for the benefit of their business, we want to do more. That’s why we partnered with Axiom Infosec. While we specialize in Information Technology management, Axiom specializes in Information Security. It’s an important distinction! If you have an IT company that says they “do security”, you need to be cautious. Information Security is its own college major for a reason: It takes a different set of skills. A data breach can break your company, that’s why it’s important to protect it with security professionals like Axiom. As partners, Axiom and Lifeline have created a powerful, all-inclusive IT team that can handle all of the technological aspects of your business.

What does all of this mean for the future of Lifeline and our IT management services? It means that we are always ready to grow! We are a multifaceted business that aims to serve all of your technological needs, so you can worry about running your business. We will continue to provide you with the best service and take opportunities to enhance our service base when it fits the needs of our clients. We’ll deal with all of the details, because your success is our success. We are Lifeline.

Published February 8, 2019

Lifeline Moves To A New Home

We moved locations at the beginning of this year! It’s a new building, approximately a block away from our old location. Our new place is located at 131 N Bartlett St. in Medford. It’s 10,000 sf, which is about 6,000 sf larger than the old building. We have an additional office and breakroom! We were getting a little cramped, so we needed a bigger space, and we’re excited to continue to grow into it as we expand our services and staff.

As a local company, we wanted to give business to other local companies. We hired Rogue Valley businesses to build all of our tech, engineer desks, and our giant new conference table! We are still centrally located in downtown Medford, across from the Commons. We haven’t gone far, but there are big changes on the horizon!

Published November 9, 2018

A False Sense of Security

Many small businesses have a false sense of security when it comes to cybersecurity. Unfortunately, this

leaves the business vulnerable to attack and the business is not prepared to handle the situation when it happens. It can cost an organization more than $200,000 on average to fix and recover from a cyber-attack. For some small businesses, this could mean financial ruin, and lead to shutting the doors forever.

Are you one of those businesses that believe you’re safe? Let’s talk about your reasoning, and see where we end up, shall we?

Too Small: Many small businesses believe that their size gives them anonymity and that they are far less likely to be targets. However, the opposite is actually true. Small businesses are MORE likely to be targets of cyber-attacks because they are EASY targets. Hackers are depending on that false sense of security and your lack of financial resources for high-end security measures!

Useless Data?: Maybe your argument is that you don’t believe that the data you store has any value to a cybercriminal. That simply isn’t true! Small businesses actually collect and store much of the same data as larger companies, just in smaller quantities. Employee records like social security numbers, and client information like addresses and payment information, are at risk and make you a lucrative target for hackers.

Antivirus: Oh, you’ve installed antivirus, so you believe you’re safe, right? While you absolutely should have antivirus and antimalware software installed, these will only protect you from certain kinds of cyber attacks. With the evolution of technology, hackers have evolved as well. Social engineering, like phishing emails, for example, are a more sophisticated type of attack designed to get around your protective software.

IT Team: So, you have your own IT team, and believe that they are capable of handling cybersecurity prevention. However, your IT team needs to understand how you access and use data and how it flows in and out of your business to protect it properly. It’s not just the IT department’s responsibility. Data security involves multiple departments of your business and they need to work together for proper security.

Protected: Ok, so you’re a small business and you’ve done your due diligence, and your company’s data is secure. What about that third-party vendor you’re working with? Business is about people, you don’t work alone! Often, a cyberattack comes from working with a third-party whose lack of security offered cybercriminals a way to infiltrate your business. It’s important to vet the security practices of the businesses you work with no matter how secure your own practices are.

Inevitable: You understand that a cyberattack is likely to happen, on some scale, so why bother? Well, that’s a rather negative view, and while it is good to understand the risks and reality of situations, positive outlooks are generally preferable for business success! Additionally, having layers of protection can reduce the impact of an attack, should it succeed in penetrating. This means a reduction in cost of recovering, and perhaps most importantly, attempts to stabilize or regain trust in your customers. Part of business success is being able to protect your employees and customers, so they continue their roles.

So, what should you do, now that you know you’re at risk? First, you should make sure you’re protected from a technical standpoint. Yes, you should have antivirus and antimalware software. You should also consider hiring an outside cybersecurity firm. They offer assessments, monitoring, and resolutions. Tighten business practices when it comes to data access, and procedures for data destruction. Probably the one area most overlooked is the human element. One of the biggest threats to data security is lack of training and awareness among employees. Regular training and enforcing of policies is imperative to data security.

At Lifeline, we’ve done our own due diligence! We’ve recently partnered with Axiom Infosec, a leader in Information Security, and can now offer our customers another layer of protection. Cybersecurity is important for every business, no matter the size!

Published November 2, 2018

Lifeline Computer Solutions is Local!

Did you know that Lifeline Computer Solutions is a small, local business, much like your own? We work

locally with companies from Silicon Valley to Seattle! What does being local mean, though? To those of you with small businesses of your own, it may seem like a natural thing to do, but did you know that there are many benefits to using local companies like ours?

Community

Locally owned businesses build strong communities by bringing neighbors together both economically and socially, and by offering support and contributions to local causes.

Local Economy

Locally owned businesses recycle more of their revenue back into the local economy, up to three times the amount that chain stores do.

Job and Wages

It’s not surprising that local businesses create more jobs! Sometimes, depending on the area, they even provide better wages and benefits than chains.

Competition

Would you rather compete with other small businesses or a chain? A marketplace full of small businesses is the best way to ensure innovation and low prices over the long-term.

Unique Character and Tourism

Communities that preserve their one-of-a-kind businesses and distinctive character have an economic advantage. Tourism is driven by the desire to find the unique. A little boutique will get tourist attraction far more often than a chain.

Environmental Sustainability

This knowledge is becoming more widespread with the movement to buy local food. Small, local stores allow for walkable town centers-which reduce automobile use, habitat loss, and air and water pollution.

These are just some of the benefits to using local businesses. Lifeline, like you, is part of the local community. We care about you, like we care about our friends because we’re all in this together. We want to help your business, and the rest of the community thrive in a world where chains and big-boxed stores threaten to overshadow what makes us unique. We are Lifeline.

Published October 11, 2018

Lifeline Computer Solutions and Axiom Infosec Join Forces

Here at Lifeline Computer Solutions, we are always looking for ways to improve and perfect our

services for our clients. We are the only Complete Solutions Provider (CSP) in Southern Oregon and now, with our new partnership with Axiom Infosec, an information technology security company, our commitment to you just got stronger.

Axiom Infosec is an established leader in the IT security industry. Axiom works to identify current and potential digital threats and find solutions to enhance security protocols and eliminate the possibilities of continuing cybersecurity problems. By partnering with Lifeline, they will offer cybersecurity strategy, risk management, network penetration testing and more to Lifeline’s technology services.

This is an exciting new chapter for Lifeline and for our customers! Two leaders in the information technology world coming together to maximize your experience and help your business be successful and secure. We are ready to help you reach the next level in your business. We are Lifeline.

Published October 1, 2018

Employee Behaviors that Increase Risk of Data Breaches

Technology is constantly evolving. While security measures are also being continually improved, there will always be those who seek, and sometimes succeed, in breaching cybersecurity. Unfortunately, there is always the human element when it comes to security breaches. According to a report by Shred-it, employee negligence, such as misplaced devices, causes 47% of the data breaches in businesses. Here are some things to look out for when evaluating your employee behaviors:

Bad habits: Leaving computers unattended and unlocked. This is usually a “I’ll be right back” situation but leaves the information vulnerable. Other bad behaviors might be writing important notes on paper that might be left or forgotten, or even thrown in the trash without shredding (such as passwords, client information, etc.)
Remote workers: It’s easier than ever to have employees work out of the office, but if cautionary measures are not taken, it could lead to breaches. Using the unsecured wireless network at a coffee shop is a significant risk, and even a flash drive can be easily misplaced or stolen.
Using Social Media or unsafe sites on work computers: Many employees log into social media accounts or other websites from their work computer. Whether on a break or otherwise, this opens up the network to the possibility of hacking through these sites.
Not communicating threats: Whether from fear of losing their job, or the lack of realization of there being a threat, such as the example above, unreported risks are a problem. If the IT department is alerted to a potential threat, they have a better chance of shutting it down than trying to stop it in the process of a hack.

What can you do to avoid data breaches when the biggest threat is your employees? Most businesses have training programs for cybersecurity that employees are subjected to when they start. However, many businesses stop there, or only refresh the training once a year. Cybersecurity should be part of the culture, rather than just a part of the training.

Published September 19, 2018

Small Businesses and Data Security

Just because your business is small, it doesn’t mean that you don’t need to worry about data security! While you may not be a “big fish”, hackers are generally looking for weakness and are not too discriminate if they can get what they want. So how does a small business keep their data safe? Much in the same way as larger businesses.

Here are some tips to keep you safe:

Train employees: The biggest threat to cybersecurity is employee negligence. Train employees about the importance of security, how to use programs properly, to never leave their stations unlocked, etc.
Firewall: Installing a firewall is imperative to securing information, even on a private network! Don’t think that your secure Wi-Fi network is the only defense you need.
Updates and cleaners: Run cleaners on computers regularly and keep all software and drivers updated. Generally new versions of software have closed previous version’s security holes.
Backups: Some system breaches cause crashes that result in complete loss of the data that was hacked. Keep all important information backed up on a secure method not tied to your network.
Control physical access: Physical access to computers and network technology should be restricted. Employees should keep their stations password protected and log out when not present.
Limit employee access: Some information or technology does not need to be accessed by employees. The more limited the information is, the more secure it will be. Restrict access when necessary.
Secure Wi-Fi: Your business is likely going to use Wi-Fi, and it is important to use a secure network. File sharing, emailing, and other online business should never be done over shared networks.
Passwords and authentication: Use passwords and authentications, such as security questions, for computers, file sharing platforms, and so on. Make sure passwords are required to be strong, and that employees change them often.

Published August 26, 2018

Secure File Sharing

While flash drives are still in use, Cloud has made them all but unnecessary, especially in sharing information. When a business needs to collaborate or share information with multiple people, online file sharing platforms are part of everyday life. Unfortunately, this can open up the business to possible data breaches, and that risk only increases as the number of people sharing the file increases. It is also a problem when files are being shared over consumer-grade sharing platforms, rather than business-grade. There are so many different options to use, whether you choose Dropbox, password protection, encryption applications such as OTR (Off the Record) messaging, and so on.

Deciding which direction is best for your business is dependent on your specific needs and nature of your file sharing. Here are some things to consider when making the choice for your business:

Choose business-grade sharing platform: One of the biggest mistakes is picking a file sharing system that is for consumer use. Business-grade systems offer more protection for your data sharing.
Consider an integrated system: Depending on your needs, a standalone system may not be appropriate for you. While it will cost more initially, it may be worth having the security of an integrated system for emailing and file sharing.
Usability: The system you choose should be secure, but it should also be easy to use! You should be able to monitor the security of your system, and all employees should be able to understand and use it easily.
Training: The biggest factor in data breaches is employee negligence. Properly educating and training all employees about the necessity of the security of your company’s data and the proper use of the file sharing system you choose is imperative.

File sharing is part of everyday business. Make sure you’re picking the right system for your cybersecurity and business needs.

Ransomware in Point of Sale (POS) Systems

Many businesses are aware of the threat of ransomware, which is a type of

malicious software that blocks access to a computer system until a specific amount of money is paid.

With the increase in credit card breaches, a strange phenomenon is happening. There’s too much stolen data out there and not enough demand for it, which is driving down the price of stolen credit card data. As a result, hackers may turn to a new venture: ransomware in POS systems.

While POS-based ransomware has been rare so far, it could turn into a major threat if retailers don’t protect themselves now.

If a cyber criminal deploys ransomware to shut down a POS system, it could potentially bring business operations and revenue to a halt. Such an attack would force retailers to pay to regain access of their POS system. This would likely prompt a store to pay the ransom quickly so they could get their operations running again. For the hacker, this results in a quick profit.

Businesses with a POS system should enact protections now against potential threats. Protection might include a firewall, or a type of threat detection which detects incoming or existing malware.

As technology changes, new and different threats arise, and your business needs to prepare. The Lifeline team stays appraised of these changes and will work with you to ensure your business is ready for the future.

Published July 6, 2018

The Repeal of Net Neutrality

Technology has been in the news a lot recently, especially the ongoing talk about Net Neutrality. In December 2017, the Federal Communications Commission (FCC) decided to overturn net neutrality rules, which had required internet service providers to offer equal access to online content. On June 11, 2018, the repeal officially took effect.

With all the news surrounding Net Neutrality, some people may be wondering how, or if, this could affect their personal or business internet usage.

Some consumers are worried now that the rules are gone, broadband providers could sell the internet in packages similar to television bundles. Advocates of Net Neutrality are concerned that service providers now have the ability to censor online content, throttle services or block websites.

A “pay-to-play” scenario is another concern. Now that there are no rules stopping paid prioritization, a fast lane could be created for big internet and media companies, and leave everyone else with slower service.

However, several states, including Oregon, have taken steps to make sure Net Neutrality rules stay in place. Additionally, many internet providers have pledged not to block or throttle sites once the repeal went into effect.

It’s too soon to tell how, or if, the repeal of Net Neutrality might affect consumers and businesses. Whatever happens, Lifeline will remain vigilant in our mission to provide you the highest quality technology solutions.

Published June 22, 2018

The Future of Artificial Intelligence

Cyber security and artificial intelligence (AI) were popular topics in 2017, and that has only continued this year. New hacking methods are cropping up every day, but conversely, new machine learning and AI techniques are allowing IT employees to fight these threats in real time.

While AI may seem like a far off technology for businesses, it’s gaining traction. It’s important for organizations to watch these trends and learn how you may be able to leverage this technology in the future.

Artificial intelligence has been part of the cyber landscape for a while, and unfortunately, hackers have been using it as a weapon for some time now. AI technology allows hackers to identify targets faster and more efficiently than a human could.

Fortunately, this technology is also being used for good. Machine learning algorithms can change cyber security networks in a few key ways:

Detection. AI lets a business track suspicious behavior in real time.

Protection. AI technology can identify and prioritize vulnerabilities for protection, and could address these problems directly. Additionally, expenses could be lowered by eliminating small threats, such as phishing scams.

Prediction. AI could anticipate and plan for unknown scenarios before they happen. This could keep your business one step ahead of hackers, and adds another level of security.

While artificial intelligence may seem like a silver bullet, the technology isn’t perfect. A team of experienced human beings is needed to maximize the benefits of AI.

At Lifeline, we believe in our people. We are rock stars at what we do, which is to provide you technology solutions which make your life easier. The conversation surrounding technology is always changing, but we are the experts who are here to help.

Published June 14, 2018

Ransomware: A Potential Threat To The Cloud

The trend of large data breaches is set to continue, with organizations that hold personal data at the highest risk of an attack. With these types of businesses in the sights of cyber attackers, it’s likely that ransomware aimed at Cloud services will increase.

According to the MIT Technology Review, Cloud computing businesses are potential targets of ransomware attacks because they store large amounts of data for companies. While providers such as Google and Amazon have the capability to ward off attacks, smaller Cloud providers are at risk because they’re more vulnerable.

The Cloud is a cost-effective and simple way to store large amounts of data, but it’s not a magical solution to save you from ransomware.

To be able to withstand ransomware or other cyber attacks, Cloud services must implement solutions which allow for real-time visibility, control and data loss prevention. If you partner with a company that provides Cloud services, this is an important question to ask. As hackers get more creative, security needs to surpass their efforts.

Cyber attacks are becoming more sophisticated all the time. While the Cloud is not full proof protection from ransomware attacks, it’s still one of the most efficient ways to safeguard your information. If you’re considering using Cloud services, we encourage you to be choosy because not all providers are created equal.

Published June 13, 2018

Data and Privacy in the Digital Age

Today, so much of our information is shared online. We post family photos on social media, make purchases on Amazon, bank online and have personal information on our Facebook profiles. As we do more things online, data security and privacy have become important matters not only for businesses, but individuals.

The recent news surrounding Facebook and the Cambridge Analytica data breach has brought the issue of privacy to the forefront. According to Facebook, 87 million people were believed to have been impacted by the improper sharing of data.

Cambridge Analytica — a political analysis company based in the U.K. — improperly accessed the data of Facebook users who downloaded the app “This Is Your Digital Life.” Then, Cambridge Analytica services were retained by other clients, including candidates in the 2016 election.

So what does this breach of privacy mean for the future?

For Facebook, they are creating new safeguards to keep users’ data private. You can follow the steps in their notifications to change your privacy settings.

At Lifeline, we take online security and privacy very seriously. Our team helps businesses not only protect their information, but your customers’ information. As seen with Facebook, trust could be lost in an instant, and a reputation easily marred. We don’t want this to happen to your business and your relationship with your customers.

Lifeline is serious about protecting your data. If you have questions about what you could do to strengthen your online security and privacy, talk to our team today.

Published April 17, 2018

Upcoming Trends in Cyber Security

Technology is constantly changing, with new innovations happening all the time. So how do you stay informed about all the changes?

Lifeline keeps track of the curves, straight-aways and lane changes on the information superhighway. We have compiled a list of a few of the most interesting upcoming trends to watch in 2018.

AI and machine learning are on the rise. These technologies are gaining traction and affecting more industries, and will surely have a major impact on cyber security. The possibility of machine learning models that could predict and identify cyber attacks would be a game-changer. However, AI and machine learning could be detrimental if the technology was accessed by hackers.

Be proactive about protection. Ransomware has been a growing threat and continues to claim high-profile victims. However, victims could drastically reduce the impact of ransomware by regularly backing up data and installing patches and updates.

A lack of professional help. Many organizations are seeking skilled cyber security professionals, and finding there’s a shortage of experienced workers. This may lead to many businesses contracting with outside firms to fill in the gap.

As complicated as technology can be, the good news is you don’t have to face it alone. Lifeline partners with you to provide solutions and protections for your business. If you have questions about how to make your tech work for you, reach out to Lifeline right away.

Published March 13, 2018

The Threat of Phishing Emails

Phishing threats have been around for years. You’re no tech geek, but you’re confident you could spot a phishing email. Or could you?

Phishing emails have adapted to target more individuals and businesses. While phishing seems like one of the older types of cyber attacks, it’s still a viable threat. It’s good to review the basics of what phishing is, so you know what you’re up against.

Mass-market emails

This is the most common type of phishing. A hacker sends an email pretending to be someone else and tries to trick you into doing something, such as downloading malware. Cyber attackers rely heavily on spoofing — where the email header looks legitimate — so it easily fools the person receiving it.

Business email compromise

Cyber criminals often target important business figures. By impersonating a CEO or other high-level executive, hackers try to trick victims into transferring money into unauthorized accounts.

First, attackers compromise the executive’s email account through a spear phishing attack. Then they lurk within the executive’s email, learning about the company’s operations. The actual attack takes the form of an email from the executive’s compromised account which is sent to another employee. It’s usually deemed urgent and requests money is sent via wire transfer or to an unauthorized account.

Vishing

Vishing is “voice phishing” and happens over the phone. A victim receives a phone call from an alleged financial institution, asking you to call another number and enter private information such as your account number or PIN. However, the number you dial goes straight to the attacker, along with any information you give.

Phishing emails shouldn’t be dismissed because they’ve been around for so long. Hackers are taking this basic cyber attack, reworking it, and creating more sophisticated versions in order to steal your private information or money. The Lifeline teams stays up-to-date on these threats. We’re experts at data protection, and ready to help keep your information safe.

Published March 6, 2018

A Recap of 2017 Cyber Attacks

Cyber crimes have been rising and 2017 was no exception, with some of the world’s largest companies falling victim to cyber attacks. Now that 2018 is in full swing, it’s important to review these attacks, and remember that businesses must take steps to decrease their risk of a data breach.

1. Equifax

One of the country’s largest credit reporting companies, and a household name, Equifax was a victim of one of the biggest cyber security incidents in history. The personal information of potentially 143 million U.S. citizens was accessed by hackers. The data included names, social security numbers and birth dates. Credit card numbers for over 200,000 customers were also exposed.

2. WannaCry

In May, hackers seized control of several hospitals and practices, which affected 200,000 people in 150 countries. The malicious malware infected about 300,000 computers. Allegedly, the attack was designed to exploit a weakness in Microsoft systems.

3. Verizon

A Nice Systems employee accidentally exposed the names, phone numbers and PIN codes of 6 million Verizon customers. According to those who discovered the leak, the incident happened because an Amazon S3 server was set to “public.” While these servers do not usually show up in Google, they can be accessed by anyone who knows the web address.

These are just three of the cyber attacks which occurred last year. Hackers are becoming more proficient and sophisticated in how they breach data systems. In 2018, it is more important than ever for your business to secure its data and private information.

Published February 20, 2018

New Year, New IT Infrastructure: What Should Change Within Your Organization

As your company starts another new year, you may consider changes to your operations, including the IT infrastructure. But with so many rapid evolutions in technology, it may feel impossible to keep up. As a result, some businesses may choose to ignore their IT infrastructure. But in a world where data, privacy and security are becoming increasingly important and complex, it is more important than ever to have a solid structure in place.

First, what is IT infrastructure? In regards to your business, it refers to the combination of hardware, software and network resources that allow your organization to relay information to employees, customers and the community.

Now that you know what it is, when should you make changes to your IT infrastructure? To start, do any of these apply to your business?

Poor storage management
Ongoing network performance issues
Untested disaster recovery systems

If so, there are ways to combat an IT infrastructure which isn’t optimized or improving your business operations.

Hire the right number of people. Hiring too few IT personnel could leave your team struggling to complete tasks with a limited number of resources. Conversely, you don’t want to overhire, and have too many employees with nothing to do. To determine the right number of IT personnel for your business, there are several variables to consider: the number of servers, size of your customer base, projected growth and more. Bringing in a consultant to review your company, and its current and future needs, could help determine this number.

Mandatory training for all staff. Your new infrastructure will be more successful if everyone is on board and understands how it works. Provide training to all of your employees, and explain everything in easy-to-understand, non-technical jargon. While most employees will not work in the IT department, the infrastructure affects everyone in the business. Knowing how it works, and what it does, is useful to know.

A better IT infrastructure will not only improve business operations, it will ensure a safer environment for important data. Evaluate the systems you have now and see what improvements could be made.

Published February 12, 2018

Help Your Business Lose Weight Overnight — Store Data In The Cloud!

Cloud service and storage offers many solutions for businesses. For most companies, their first experience with the Cloud is related to data storage. Too much data feels like you’re packing on weight. If television adds 10 pounds, then excess data adds 20! Not really, of course. But when you’re struggling with data storage, it certainly feels that way. Fortunately, utilizing Cloud storage could help your business shed those pounds.

Save space by going virtual

Cloud storage is housed in a data center, which frees up physical space in your office. It will also eliminate the need for maintenance that was done by your employees. Now they can focus on their jobs and what they love to do, instead of spending precious time maintaining the server.

Better security

Cyber security has become a major issue for businesses. Hackers are attacking small businesses, not just major corporations, universities or hospitals. Whether you are a bank or the local corner cafe, data and privacy are important. With the Cloud, your data is backed up to multiple servers, meaning that if one server crashes, your data stays safe because it’s stored in other locations.

Save money

Who doesn’t love to use solutions which save you money? Generally, Cloud storage is more cost effective because it reduces expenses associated with hardware and maintenance.

These are just a few of the many benefits of the Cloud. With so many issues surrounding privacy, security and finances, dropping your data weight by moving to the Cloud is a smart move.

Published February 6, 2018

How to Practice Safe Shopping

Whether it’s during the holiday season, or you’re ordering a birthday gift, it’s important to protect your information when you shop online. You’ve done the preliminary work — made a budget, found the best deals and know what you’re going to purchase. But don’t forget the final step: keep your information safe as you shop.

A Better Password

Use long and unique passwords for each website you visit. We recommend a minimum of 8 characters using upper case, lower case, numbers and symbols. Also, you should change your passwords every 6-12 months. It may be time-consuming at first, but the benefits of having different passwords vastly outweighs any disadvantages.

What About the Lock?

If you have ever wondered why there’s a small padlock symbol in the address bar of a website, wonder no longer. If you see the padlock, then you know it is a secure website. This is important for any website where you input private information, including for mobile banking.

Don’t Save Payment Information

Every time you input your credit card number, it’s tempting to click the option to save your payment information for next time. Fight the temptation and don’t let websites save your credit card or banking information. If you save this information, and the website is breached by hackers, your online security could be compromised.

When people hear about cyber security issues, most of us think of the attacks where companies lose millions of dollars. But cyber security affects us on a personal level, even when you’re shopping in the comfort of your own home.

When you’re online, shop safely. With a few simple steps you can keep your information safe.

Published December 20, 2017

Lifeline Models for a Good Cause

Lifeline values giving back to the community. We always encourage our team to get involved in local causes and find ways to pay it forward.

Micah is a Family Nurturing Center board member, and was excited for Lifeline to participate in Fashion for a Future. All proceeds from the fashion show benefited community resource improvements for the Family Nurturing Center.

Along with Pete, Delmar, Brandon and Mike, Micah was happy to volunteer as a model during the show. The guys showcased the latest fashion trends as attendees enjoyed delicious food and wine. We think there’s some hidden modeling talent among the Lifeline team!

Fashion for a Future was produced by the Rouge Valley Round Table. The event was a great success, and the proceeds help Family Nurturing Center to support more children and families in crisis. Family Nurturing Center was founded in 2006 and now serves families by offering mental health services, family stabilization and care coordination, parent education, respite and more.

We believe giving back and helping our community is always a good use of our time, and we’ll gladly take to the runway any day! Family Nurturing Center aids families and children in times of crisis, and we are honored to support them in their ongoing mission.

Published December 6, 2017

Lifeline Joins the Table at a Business Panel Discussion

A common problem among business owners is they get so engrossed working in their companies, they neglect to work on their businesses. If you have ever wondered how other entrepreneurs find time to strategically plan for their future successes, you’re not alone.

Megan Davis, Founder and Chief Executive Officer of the Davis Consulting Group, moderated a discussion with other local business experts about how they achieved balance within their businesses, and important lessons they have learned.

Lifeline CEO Micah Shanks participated in a four-person panel, along with Allen Purdy, President of S+B James Construction Management; Mark Damon, Partner at KDP; and Christina Kruger, Regional Business Manager of Pacific Power.

Everyone on the panel shared insights from their own businesses and lives, noting that maintaining a work-life balance, and finding the time to implement strategic initiatives, was a key factor in their growth.

Founded in 2004, Lifeline has taken its own incredible journey the past 13 years. We have worked diligently to make solutions which benefit our customers, all while creating a positive culture and workplace for our employees. Similar to the other panel members, while some things have changed for Lifeline since our inception, our commitment to our customers never has.

It was an amazing opportunity to join the panel and have Micah share his insights, stories and business lessons on behalf of Lifeline. To see a room full of business owners with a desire to learn and grow was an inspirational sight.

As a business owner, whether you have been in business for a couple years or several decades, it’s important to take stock of where your business is, and what you wish to achieve in the future.

Published November 29, 2017

Giving Thanks Throughout the Year

The holiday season is in full swing, with Thanksgiving nearly here. It’s the time of year when we reflect on our blessings and everything in our lives for which we are thankful. We are grateful to gather with family and friends, share meals together, and appreciate that we’re able to work and provide for ourselves and our families.

At Lifeline, we have so much to be thankful for not only during Thanksgiving, but every day of the year. We are grateful for our growing team of rockstar co-workers, our friends and family, the opportunity to volunteer in the community, and being able to provide a quality service to people throughout Southern Oregon and beyond.

We are also thankful for our clients. Serving and helping you is what we love to do, and why we get up each morning and come to work. We are truly grateful and honored to work on our mission in order to help you and your business grow and thrive.

During the holidays, we reflect on the blessings in our lives. They are different for everyone, but it is important to be thankful for what we have. And our team is thankful for everyone we work with, and hope we have a positive impact on your lives.

From everyone here at Lifeline, we wish you a safe and happy Thanksgiving.

Published November 21, 2017

Welcoming Mike Traina to the Team

Mike Traina joined Lifeline in 2017 as a System Analyst. Specializing in software and hardware support, marketing and organizational design and implementation, Mike has a passion for problem solving and finding solutions where questions reside. He is eager to work with the fantastic team at Lifeline.

Mike attended South Medford High School, and then joined the United States Army as a sniper in Alaska, where he learned many different skills. After the military, and a walk about the country, he worked for several film companies and ski resorts in Denver, all while being a student at the Denver Art Institute.

Mike moved back to Oregon in 2003 and joined Fire District #5. He was a firefighter for over 12 years, and also started his own small tech/design business. His business provided PC tech/network support and website design to local and home-based businesses.

Mike has a variety of experience, from tech support to 3D, web and graphic design. He has worked with several local companies, including the Rogue Regency Inn & Suites as their advertising director, and Rogue Valley Country Club as a designer and membership services director.

Published November 14, 2017

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We Are Not an MSP. We Are a CSP. We Are Lifeline.

A typical business scenario is partnering with a traditional “Managed Service Provider” (MSP) company that is totally removed from your business processes and only deals with problems as they happen. This attitude breeds frustration. When tech doesn’t work you lose time, money and a little bit of sanity.

The good news? It doesn’t have to be this way! Lifeline makes technology work for you as an investment that strengthens your company.

There are major differences between Lifeline, a Complete Solutions Provider (CSP), and your typical MSP.

Involvement

We’re involved in your business’ processes. We don’t just fix problems as a help-desk ticket comes in. We resolve problems before they ever reach that stage.

The Master Plan

“Winging it” isn’t in our vocabulary. Our consultants treat your business as we do our own. We create an overall strategy for your business’ technology, and then work together to manage all the moving parts.

Budget Management

There’s no one-size-fits-all technology budget. It varies between industries, and from business to business. Unlike a disconnected MSP, Lifeline helps you set an IT budget based on your immediate needs and future growth goals. Then we help you stay in budget.

Micah Shanks, founder of Lifeline, created the CSP concept because he saw the same patterns happening. Businesses treated technology as a necessary evil and begrudgingly accepted it as a part of the daily grind. Micah knew technology had much more to offer. With the proper strategic plan and management, technology could provide solutions and opportunities for companies of all sizes.

Following the CSP model, Lifeline helps businesses from Silicon Valley to Seattle. We partner with your business and help you take control of your technology expenses. Then we bring it to the next level by turning those expenses into profit-driving resources that move your company forward.

We Are Lifeline.

Published August 10, 2017

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We Love Giving Back To Our Community

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We love where we live. The Lifeline team is happy to have made our home in Southern Oregon. The only greater joy than watching our community grow, is actively participating in it by giving back and helping our region thrive.

Lifeline recently participated in the Southern Oregon Classic, held July 14-15 at Centennial Golf Club. The Classic started with a golf tournament and ended with a festival brimming with creative culinary masterpieces, live music and silent auction items. But the Classic is about much more than golf, food and fun. 100% of the net proceeds from the event benefited local Southern Oregon charities. This year, the Asante Foundation, CASA of Jackson County and Resolve Center for Dispute Resolution & Restorative Justice were the recipients.

We were honored to be a sponsor this year, and support an event which positively impacts the community and its residents. These nonprofits aid numerous people every day, and it is extremely rewarding to help these organizations thrive so they can continue to improve the local community.

We were happy to sponsor hole #6 during the golf tournament, and we had a special treat for the golfers. We handed out fidget spinners and had a game of corn hole. There’s nothing like taking a moment out from your golf game, to play another game!

Lifeline believes giving back is the single best thing any person, or business, can do. When we all work together to make our community a better place, everyone benefits.

Published July 26, 2017

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Making Online Security a Priority

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After the international cyber attack last month, cyber security is on everyone’s minds. Whether you own a business or want to protect your home computer, online security should be top of mind.

We believe you should be protected at home, in the office and on your business computers. We recently gave a presentation at the Insurance Lounge in Grants Pass and provided them a cyber security update. We enjoy opportunities to get out into the community, share our knowledge and teach people and businesses how to protect their online information.

We live in a digital age and are putting software everywhere and into everything. This is changing the way we behave and interact with the world around us.

The number of cyber attacks is increasing, but this is providing us with opportunities to learn, grow and prepare. Knowledge and awareness are the best tools you have in the fight against cyber attacks. It is better to have a plan in place if the worst case scenario happens, rather than have to scramble if or when there is an emergency.

Our knowledgeable and friendly team is here to help protect your business from cyber security issues. We are ready to work together to keep you, your business and information safe.

Published July 19, 2017

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Jacob King Joins Our Centralized Services Department

Lifeline continues to grow! We are happy to announce Jacob King is a new employee in our Centralized Services area. Jacob grew up in Oregon and joined the U.S. Navy in 2014. He is a Petty Officer Third Class (CTN 3). While serving in the United States Naval Reserve, Jacob worked as a Network Security Engineer (Network Cryptography Technician). His duties included conducting security audits; reviewing patch notifications, risk assessments and product updates for possible security vulnerabilities; and performing vulnerability assessments on Unix, Linux, Windows and Network operating systems using scanning tools.

Prior to serving in the U.S. Navy, King worked as a Customer Service Representative and Networking and Facilities Technician. He conducted website troubleshooting, handled escalated customer calls and managed customer sales and refunding.

Published June 21, 2017

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Welcome Nichole Metz as Project Engineer

We would like to welcome a new member to our growing team. Nichole Metz is our new Project Engineer.

Nichole moved to Medford from Virginia, where she spent most of her adult life. She studied at Pennsylvania State University and holds certifications in CompTIA A+, CompTIA Networks+ and CompTIA Security+.

She most recently worked for Asante Rogue Regional Medical Center as a Data Analyst, where she executed data reconciliations and carried out complex Excel functions including formulas, pivot tables and v-look ups. She also served as a resource on infection risk assessment, surveillance prevention and control strategies.

Previously, Nichole worked as a Technical Support Specialist for Providence Health & Services.

Nichole served in the U.S. Navy for eight years, where she was an Information Systems Technician Petty Officer Second Class (E-5). She was stationed onboard the USS Hopper DDG 70, and then later at a shore command where she managed more than 450 message-delivery accounts, tracked the status of Pacific-wide communication assets, trained staff and several other duties.

Nichole is the mother of two teenagers and she loves the outdoors. In her free time, she enjoys hiking, horseback riding, sports, yoga and camping.

Published June 16, 2017

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Cyber Security Seminar Postponed

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Lifeline’s Cyber Security Seminar that was originally scheduled for June 6, 2017 has been postponed. The FBI High-Tech Crimes Task Force has been placed on assignment and has asked to reschedule the seminar.

We know you are concerned about Cyber Security and so are we! If you have questions about how to keep your systems safe, or need some guidance, we are here to help. Please feel free to call us at 541-245-5527 or email events@wearelifeline.com to schedule a time to chat.

We are still committed to hosting this seminar. As soon as they FBI is able to reschedule we will be sure to invite you again. We apologize for any inconvenience and look forward to presenting in conjunction with the FBI soon

Published May 25, 2017

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International Cyber Attack Demonstrates Importance of Cyber Security

Cyber security is an increasingly important issue for businesses of all sizes. Constant changes in technology make cyber security seem like a daunting task, but it is something you must tackle sooner rather than later.

A recent ransomware attack hit computer systems around the world. While the full impact is not yet known, it’s estimated the attack crippled 200,000 computers in more than 150 countries.

Ransomware attacks target network vulnerabilities in order to deny availability of important information. Cyber attackers use ransomware to hold your data hostage, requiring you to pay a “ransom” before regaining access. This is often done through spear or phishing emails.

In the international attack, experts believe a collective of hackers called Shadow Brokers used a variant of ransomware known as WannaCry. The hackers exploited a flaw in Microsoft’s Windows operating system to attack computers at companies across the globe. Since the attack, Microsoft issued a patch for its Windows software.

This ransomware attack infiltrated many types of companies. Even if you are a “mom and pop” business, it is imperative to take steps now to prevent cyber-attacks.

There are a few steps you can take to protect yourself.

Create a cyber-attack awareness and training program. Practice it regularly.
Patch operating systems, software, etc. consistently.
Ensure anti-virus and anti-malware is updated every day.
Practice the principle of least privilege. No user should have administrative access unless absolutely necessary.
Back up data often and secure your backups.
Implement mandatory password resets.

Constant vigilance, security measures and a response plan are necessary to keep your business safe. Don’t let the disaster happen and then seek help.

When you’re faced with protecting your company — its data, money and very existence — you need a collaborator you can trust. Lifeline is your partner in the cyber prevention fight. Our knowledgeable team can help protect your business.

Published May 18, 2017

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We Are Hiring

Lifeline is looking for rock stars who want to join our team. We believe in working smart, having fun, and putting our clients first. At Lifeline, the team and our culture are of utmost importance. We’re more than just people who work together; We’re family, and at the end of the day, We Are Lifeline.

Lifeline is one of the leading IT managed service providers in the area. We are a small company with big aspirations. We have been in business for 13 years with steady and progressive growth. We offer a unique work environment, competitive salaries, and additional benefits (Health Care, 401K & matching, paid vacation, paid holidays, bonuses, profit sharing, paid education/certifications, paid health club membership, etc.) We are currently looking for more rock stars to join our family oriented team. We share the goal of building a company that challenges and rewards us while making a difference to our clients and community. We are looking to expand our team.

PROJECT ENGINEER
The Project Engineer is responsible for analysis, design, implementation and post documentation of custom cloud and on premise technology projects, as well as providing 3rd level technical assistance to the technology support team when required.

2-year degree in a computer-related field, or equivalent experience.
Experience with backup and recovery packages such as Backup Exec, and Acronis.
MCDST, Microsoft Certified Desktop Support Technician certification preferred.
Strong working knowledge of current Microsoft based operating systems: Server 2008, Server 2012, Windows 7, Windows 8, Windows 10, Macintosh OS’s.
Advanced understanding of operating systems, and business applications.
Diagnosis skills of technical issues.
Ability to work on multiple projects, prioritize work, and meet deadlines.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Ability to learn new technologies as environments change.
Typing skills: Minimum 40wpm with 90% accuracy. To ensure quick, accurate and detailed entry of service request and work records in a ticketing system.
Excellent verbal and written skills.
Strong work ethic and problem solving skills.
Self-motivated with the ability to work in a fast moving environment.
Advanced technical understanding at the network level: WAN and LAN connectivity, routers, firewalls, and security.
System documentation maintenance and review.
Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, switches, WLAN and security solutions.
Design and implement private and public cloud solutions as well as traditional on premise server and application solutions for customers using technologies including VM Ware, Windows Server, Exchange Server, SQL, RDS, Citrix and other technologies within our service catalog.
Design and implement storage, backup and disaster recovery solutions.
Design and implement end point technology solutions including VDI, desktop migrations, tablet and wireless technologies for Windows, Mac, Android, and others.
Perform system documentation on implemented technologies for support team to have efficient means of post implementation technical support documents.
Perform research and testing of new technologies to remain nimble with emerging technologies. Review and optimize current project implementation methods to support business growth.
Document internal processes and procedures related to duties and responsibilities.
Project management on assigned projects, including coordination, scheduling, time keeping, and documentation.
Manage client expectations.
Manage products and inventory relative to assigned projects.
Travel to client sites and provide onsite service and support as necessary. Provide on call support as assigned.
Attend and conduct internal and client meetings.

To Apply: http://lifeline.applicantstack.com/x/openings/

NETWORK ADMINISTRATOR

The Network Administrator is responsible for the delivery of proactive onsite network administration services.

Participate in onboarding new clients, including performing network assessments and creating technical documentation.
Travel to client sites to perform proactive and reactive network support services.
Manage client LAN/WAN, virtual environments, storage, backup and security technologies.
Analyze client LAN/WAN infrastructure to identify technology lifecycle anomalies, issues, faults, and inferior configurations.
Work with the VCIO to educate clients on best use and configuration of LAN and WAN infrastructure.
Help identify risks within clients’ IT environments.
Attend client technology steering meetings and support the VCIO in presenting business technology concepts, options, and solutions.
Create and maintain technical documentation library for client system configurations.
Work cross functionally with other support teams to deliver comprehensive IT solutions.
Troubleshoot and repair local and wide area network technology, including operating systems, hardware, and application software.
Used prescribed applications to deliver the Lifesupport program.
Track all time within Lifeline ticketing system.
Attend and participate in team meetings.
Provide project, time and materials services and on-call after-hours customer support as scheduled.

To Apply: http://lifeline.applicantstack.com/x/openings/

CENTRALIZED SERVICES

Centralized Services is responsible for the delivery of proactive services.

2-year degree in a computer-related field, or equivalent experience.
Experience with backup and recovery packages such as Backup Exec, and Acronis.

MCDST, Microsoft Certified Desktop Support Technician certification preferred.
Strong working knowledge of current Microsoft based operating systems: Server 2008, Server 2012, Windows 7, Windows 8, Windows 10, Macintosh OS’s.
Advanced understanding of operating systems, and business applications.
Diagnosis skills of technical issues.
Ability to work on multiple projects, prioritize work, and meet deadlines.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Ability to learn new technologies as environments change.
Typing skills: Minimum 40wpm with 90% accuracy. To ensure quick, accurate and detailed entry of service request and work records in a ticketing system.
Excellent verbal and written skills.
Strong work ethic and problem solving skills.
Self-motivated with the ability to work in a fast moving environment.
Basic technical understanding at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Monitor the remote monitoring and management system alerts and notifications.
System documentation maintenance and review.
Configuration and patching via RMM based on Lifeline specifications.
Perform monthly patch approval and denial via RMM.
Remediation of patch failures.
Managing 3rd party application patching via RMM plug ins.
Installation and alignment of best practices for AV solution.
Remediation of AV issues.
Installation and alignment of best practices for Backup and Disaster Recovery.
Deployment and management of SPAM filter.
Deployment and management of WEB filter.

To Apply: http://lifeline.applicantstack.com/x/openings/

SYSTEMS SUPPORT TECHNICIAN

The Systems Support Technician is responsible for resolving dynamic support requests from end users across multiple platforms.

2-year degree in a computer-related field, or equivalent experience.
Experience with backup and recovery packages such as Backup Exec, and Acronis.
MCDST, Microsoft Certified Desktop Support Technician certification preferred.
Strong working knowledge of current Microsoft based operating systems: Server 2008, Server 2003, Small Business Server 2008, Small Business Server 2003, XP, Windows.
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Excellent telephone manner and communication skills. You must be able to work with the “End User” in a polite and efficient manner.
Diagnosis skills of technical issues.
Ability to work on multiple projects, prioritize work, and meet deadlines.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Ability to learn new technologies as environments change.
Typing skills: Minimum 40wpm with 90% accuracy. To ensure quick, accurate and detailed entry of service request and work records in a ticketing system.
Excellent verbal and written skills.
Strong work ethic and problem solving skills.
Self-motivated with the ability to work in a fast moving environment.
Act as the single point of contact to the customer for all types of service requests.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Basic remote access solution implementation and support: VPN, Terminal Services, and VNC.
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
System documentation maintenance and review.

To Apply: http://lifeline.applicantstack.com/x/openings/

Published April 13, 2017

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5 Best Apps for Enhanced Business Productivity

Recent studies have shown that the average person spends 90 minutes a day on their phone, and it’s probably safe to assume that individuals who use their phones for work spend even more time on their mobile devices. While 90 minutes per day might not sound like a lot, it amounts to 23 days per year.

With so much time being spent on phones, now is the time to minimize distractions and maximize productivity.

Get off of email. Stop wasting time in meetings. Work smarter, not harder. We’ve heard it all. The advice and mantras all over the Internet about making yourself more productive could fill libraries. While there’s not a one-size-fits all solution to being more productive, these 5 apps are intended to assist in enhancing productivity.

With the right productivity apps, you can increase your efficiency and accomplish more in any given work day, ultimately helping you to achieve your goals, while making the most of your time so that you have energy left to do more!

So pull out your phones, and if you haven’t already done so, download the following apps:

EVERNOTE

If you only walk away with one app from this post, this should be the one. Evernote allows you to capture what’s on your mind, while syncing all your thoughts {notes} across mobile and desktop devises. The FREE version offers up 60MG of data per month, with plans start at $34.99 per month for additional storage space.

The best way to use Evernote is to take advantage of everything it has to offer, as the more notebooks you add, the more valuable the app becomes. The notebooks can be used for everything from keeping track of your expenses and managing your calendar, to creating presentations and planning your next big getaway. AND…you no longer have to worry about sorting through papers etc., just tag the notes you take for easy search access at a later date.

THINGS

If you’re to-do list is anything like mine, it goes something like this…check-off one task, add two. Is anyone else with me on that? In a world where to-do lists are ingrained into our daily lives, to-do list apps are in high demand. Things Cloud stores your to-dos and automatically syncs and updates them across devises, and created tasks can be labeled and repeated every week if necessary. Its user-friendly platform, quick task entry and even quicker Autofill, Daily Review, and customizable workflow are all features that earned Things a best in class award for task management apps.

RESCUETIME

With the average person spending over 90 minutes on their phone per day, time management is a common theme among these apps. With RescueTime, you can hold yourself accountable, ensuring you don’t waste too much time on digital distractions like Facebook, Twitter, Instagram, online shopping and more. The app breaks down where you spend your time bases on application and website, and allows you to set your productivity goals. Rescue Time will help you fine-tune the perfect work-life balance.

TRIPIT

For all of you frequent travelers, Tripit is a must-have app, making it easy to organize and share travel itineraries. It’s simple, once you receive your travel confirmation email, just email it to plans@tripit.com and it does the rest…consolidating your travel plans into a single, maser itinerary that you can access at any time from anyplace. Tripit is capable of recognizing reservations from over 3,000 booking sites, including cruises, concerts and even restaurants. You no longer have to worry about missing a flight or forgetting a car rental service with Tripit.

DOCUSIGN

Get more done on the go with this eSignature app. Whether you are out-of-the-office and need to sign a document OR you need to send one to a customer for signing, Docusign allows you to close business at anytime from anywhere. It’s the fastest and easiest way to sign, send and manage documents on the go. Some of the key features include both in-person and remote signing, push notifications notifying you when a document has been completed, and sign & pay capabilities, allowing your customers to pay with a credit card, Android Pay, or Apply Pay right from their mobile device.

We want to hear from you, what is your favorite app for enhanced business productivity?

Published March 28, 2017 by Guest Blogger Holly Roberts.

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Strategic Partners Beyond Technology

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Technology may be the most misunderstood, and worrisome, aspect for businesses. With stories about cyber attacks, hackers and phishing scams, technology seems daunting and dangerous.

How do you prevent a cyber attack? What happens if you become a victim? Most important of all: who can you trust?

At Lifeline, our mission is to be your strategic partner in all your endeavors, including those beyond technology. We look at your business as a whole. Our process is to bring clear, reliable insight into all things related to your tech strategy — from helping you build an effective budget, to monitoring and reporting system efficiency.

Our team focuses on the long term goals for your business. We’re always by your side; monitoring your business and systems, forecasting future needs and keeping your company running seamlessly.

When it comes to the safety of your data and business, you need a partner you can trust. The Lifeline team prides itself on providing the best tech services and strategies in Southern Oregon. When you work with Lifeline you aren’t just getting a service provider, you’re embarking on a long lasting, trusting partnership.

Published March 17, 2017

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Welcome Delmar Hussey as Virtual Chief Information Officer

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Lifeline welcomes Delmar Hussey as our new Virtual Chief Information Officer. Delmar brings a wealth of business knowledge to Lifeline. He has experience from small companies to large, international corporate business management. He is adept at translating budgets to increase efficiency within departments and employees. He is skilled at aligning clients’ technology, identifying business risk and exposure, strategic planning, education and scaling technology to fit each business. At Lifeline, he will transfer these skills to strategically impact each of our clients’ business technology.

Most recently he worked as a regional sales manager in the hearing healthcare field where he was responsible for strategic planning, increasing sales, training staff and implementing new work programs. These changes drove sales and taught other managers how to help their businesses grow.

Delmar is a southern Oregon native. He is a graduate of North Medford High School and attended Rogue Community College. He has a master MECP and a Hearing Instrument specialist license.

When he’s not at Lifeline you can find him in the shop working on an antique car or engineering project. Delmar also enjoys spending time with his family. They love hiking, camping or playing around in one of their creations.

Published February 28, 2017

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Our Mission Is Your Greatness

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At Lifeline, our mission is your greatness. Our company adheres to four core values: strategic, visionary, professional and knowledgeable. But what exactly does that mean for you?

We are a Complete Solutions Provider specializing in managed IT services and tech support for small and medium-sized businesses. What sets us apart from other tech companies is our strategic, proactive approach to your business and its unique needs. A proactive approach provides faster response times, spectacular service and minimizes technical issues at a lower cost.

We listen to what you want and start a conversation about how we can help. Working with our clients is a two-way street: you talk, we listen and then we act. As we collaborate on your vision, your company has room to grow because we treat your business as professionally as our own.

Founder Micah Shanks began Lifeline in 2004. While our team has grown, our focus remains on making tech a measurable investment in your business rather than a waste of money. We are a group of real people, doing the real work it takes to help you achieve real business goals.

Why should you choose Lifeline? We don’t just offer tech, we offer solutions. A solid team of friendly, knowledgeable experts is the heartbeat of Lifeline. We aren’t a help desk. We use our processes and experience to enhance customer service and increase profitability. We Are Lifeline.

Published January 26, 2017

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Why The Cloud Is Right For Your Business

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From everyone here at Lifeline, we wish you a safe and happy Thanksgiving.

Published November 21, 2017

Data isn’t only for big, national companies anymore. Small and medium-sized businesses employ data in their regular operations also. This data can be stored in various places and on different computers or systems. Some of it may contain sensitive or personal information. No matter what the nature of the information, you need a secure storage system. Losing your files is not an option.

You’ve heard others mention the Cloud. But what makes it so superior? To start with, your files will never be lost. You can access it on any device, which means no unnecessary trips to the office or emailing yourself a proposal to work on from home. Using the Cloud also eliminates the amount of physical hardware you’re using, which lowers costs. Storing your data in the Cloud can increase productivity. You’ll save time and money, and gain peace of mind.

The major problem is you don’t know how to move things over to the Cloud. You want to get there, but how? That’s where Lifeline steps in.

We’re a local company which can help move your files to the Cloud, and then use it effectively. The process is simpler when you have Lifeline by your side, providing local support to your business.

If you want to learn more about the Cloud, visit our website at www.wearelifeline.com.

Published January 5, 2017

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We Are Filled With Joy

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Welcome Andrew Frost as Business Development Representative

It’s the time of year when holiday cheer and joy surround us; tree lots on corners, Christmas concerts and holiday decorations lighting up every house. It’s a beautiful time when we are filled with peace and love for our neighbors. Families gather and the community rallies to help those in need.

The holidays also usher in the new year. 2017 is almost here, and with it comes the promise of new opportunities. We reflect on the past year: what we’ve accomplished, how far we’ve come and what lies ahead.

At Lifeline, we love the holidays. We celebrate our staff, our successes as a team and plan for the new year. We are grateful for all 2016 had to offer and are excited for what 2017 will bring.

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Published December 21, 2016

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andrew-lifeline

Lifeline welcomes Andrew Frost to the team as the new Business Development Representative.

Andrew is responsible for client support and outreach, ensuring open and honest communication between Lifeline and our customers by being a liaison with business leaders and owners. Lifeline partners with businesses, helping them grow strategically. He also brings recommendations from the community back to the management team, which provides Lifeline better opportunities for growth.

Born and raised in Medford, Andrew is a Southern Oregon native. He graduated from South Medford High School, and studied microbiology and chemistry at Oregon State University.

Andrew came to Lifeline from Harry and David where he worked on the Leadership Team, specializing in E-Commerce and Social Networking. Previously, he worked in E-Commerce for Winemakers Depot.

Lifeline serves small-to-medium businesses, their employees, and their customers, by redefining what IT management looks like.

Published December 7, 2016

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We Are Thankful

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Thanksgiving is a day when we gather with friends and family, give thanks and share a meal together.

As Thanksgiving approaches, we’re assembling around the online dinner table with all of you to share and give thanks.

This is the time of year when we reflect on what’s truly important. There’s a lot of noise happening during the day-to-day. Work challenges, local, national and world news and all of life’s little surprises can act as distractions.

This year, take a moment to list the people, places and things you’re thankful for.

We have much to be thankful for at Lifeline. All of us are grateful for friends and family, as well as our employees and clients.

Our team is like a family. We see each other every day and like any other family, we know we can rely on one another for help, advice and support.

And of course our clients are extended family. We treat your business with as much care and compassion as our own. We’re thankful you’re a part of our lives and grateful we can share our time with you.

May you all have a Happy and Blessed Thanksgiving.

Published November 23, 2016

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We Are Raising Money for our Local No Shave November

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Have you ever grown your hair for charity? Would you believe you can grow your hair all November while supporting local cancer patients?

It’s true! And it’s the concept behind No Shave November.

KDP Certified Accountants and the Asante Foundation are leading the local No Shave November campaign in Southern Oregon. They, along with a few other businesses (including us!) have created fundraising goals, are foregoing shaving and raising money and awareness for local cancer patients.

All the money raised goes to the Asante Cancer Compassion Fund, which helps cancer patients with extra items they need such as gas money to get to and from treatments, medical supplies and other things. The goal is to raise $100,000 by the end of the month.

Lifeline has joined the good fight and set aside our razors until December 1. By the end of November we’ll be a lot hairier and hopefully helped the local No Shave November campaign reach (or exceed) their fundraising goal.

Whether you grow your hair or want to sponsor someone, please check out our No Shave November fundraising page.

We encourage everyone to get involved in this fun and unique fundraiser. At Lifeline, we’re all about finding and providing solutions. Participating in No Shave November helps bring solutions to cancer patients who encounter challenges during their treatments.

Published November 8, 2016

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You Don't Need To Worry About Online Security... Or Do You?

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According to www.umuc.edu, “Cyber security…focuses on protecting computers, networks, programs and data from unintended or unauthorized access, change or destruction.”

What does this mean for your business? You’re not a hospital, financial institution or the military. You don’t need worry about cyber security. Or do you?

Every business (yours, too!) collects, processes and stores confidential information on its computers. Then you transmit that data to other computers or networks. An investigation revealed millions of Yahoo! accounts were hacked, putting user’s personal information at risk. Even large companies must constantly adapt and prepare for new and more sophisticated cyber-attacks.

Protecting sensitive personal and business information is imperative whether your company has 3,000 employees, or three. You deal in private data during everyday transactions, and need to know how to protect your business and your customer’s information. Fortunately, you don’t need to be a tech expert to do so.

But we do! And we are. Lifeline has a dedicated team who is serious about protecting your customer data. Let’s work together and secure your business’ private information before any hackers storm your cyber castle.

Published November 2, 2016

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Ransomware: How Lifeline Can Keep Your Systems Safe

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Did you know someone could hold your entire computer system for ransom? It’s possible, and it’s happened. It’s called ransomware.

Ransomware is a type of malicious software designed to block access to a computer system until a specific amount of money is paid by the user.

It’s terrifying to think a piece of software can hold so much power over you, your computer system and your business. It makes you vulnerable. All the sensitive information held within that system is at risk. Suddenly you picture the face of every customer who’s entered your store. The sweet newlyweds who bought their first couch last week — is their information safe? Will it be stolen?

You don’t want to put your customer’s valuable information in the hands of malevolent, faceless software. There are a few basic steps you can take to protect yourself.

Do not open suspicious emails
Keep your software current
Backup your data
Do not pay the ransom
Know the best practices

Lifeline knows how to protect you and your business against ransomware and other security issues. Don’t let the disaster happen and then seek help. Together we can formulate a plan to protect your network so it’s never touched by the vindictive tendrils of ransomware.

Published October 25, 16

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Welcome to our New Website and Blog

At Lifeline, we apply creative solutions, best practices and technical processes to help augment customer service and increase profitability for your business. Our relationships with our clients are just that — a relationship based on a foundation of honest communication.

We want to share our industry news, services and events with you. That is why we’re excited to announce two new things: our blog and new website.

Each blog we publish will be posted on our website, Facebook and Micah’s Linkedin account.

We also redesigned our website, which you can access at www.wearelifeline.com. The new sharp, clean design offers quick and easy access to important information. Our website gives a better understanding of our innovative technology products and services. We will update the website on a regular basis, so return frequently for new product offerings, business activity and corporate events.

Lifeline backs you up, and we’re not just referring to disaster recovery or data storage (although we do that). When we back you up, we support you in making your vision a reality.
Our first conversation with you isn’t about technology; it’s about your business, its goals and overall objective. Why? Because We Are Lifeline. And that’s how we do business.

Published October 13, 2016

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